Frequently Asked Questions
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Yes! We offer free delivery within 15 miles of our location in Apple Valley. For locations beyond 15 miles, delivery fees will apply.
We provide delivery to "down-the-hill" areas and further locations for a minimum delivery fee of $200.
Please feel free to contact us for a delivery fee quote for your specific location prior to booking.
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We set up rentals on the morning of your event between 6 a.m. and 1 p.m. If you require a specific delivery time, please inform us in advance, and we will do our best to accommodate.
Pickups are completed the same day, no later than 9 p.m. Requests for pickups after 9 p.m. will incur an additional fee of $25 per hour.
For any unique pickup requirements, please reach out via our form or give us a call.
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We accept credit/debit cards and cash payments. For cash payments, please have the exact amount, as our delivery team does not carry change.
An invoice will be sent prior to your event. Payments made by credit/debit card are due in full the day before your event. If paying in cash, full payment is required upon delivery, before setup.
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A $50 non-refundable deposit is required to secure inflatable bookings. Balloon decor bookings require a separate deposit. This deposit will be applied toward your total rental cost.
In the event of a cancellation, your deposit will be retained and can be applied to a rescheduled date of your choosing.
Please review our cancellation/rescheduling policy.
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We understand that plans can change and kindly request as much advance notice as possible to accommodate other clients and adjust our delivery schedule accordingly.
INFLATABLES:
If you need to cancel or reschedule at least 72 hours before your original event date, a one-time courtesy rescheduling of your non-refundable deposit is permitted. Should you choose to reschedule more than once, a $50 inconvenience fee will apply.
For cancellations made less than 72 hours before the event, the deposit will be forfeited, and the full rental fee will be charged.
BALLOONS:
To reschedule or cancel your balloon booking, please notify us at least one week before your event date. We will gladly apply your deposit to a future booking.
For cancellations or rescheduling requests made less than one week prior to the event, the deposit will be forfeited, and the full order amount will be charged.
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We are able to set up on grass, turf, asphalt, concrete, pavers, or inside venues or homes.
However, we are unable to set up on rocks, gravel, or dirt under any circumstances, as these surfaces are abrasive and may damage our inflatables.
If your event location only has surfaces we cannot set up on, we offer turf as an add-on for your inflatable rental.
Please contact us via our form or give us a call to confirm availability for your event date before booking.
Inflatables set up on grass will be secured using stakes. It is your responsibility to inform our crew of any shallow sprinkler or pool lines in the area. We cannot be held liable for any damage if proper instructions regarding placement are not provided.
For inflatables set up on all other surfaces, they will be secured using sandbags.
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Rest assured, the inflatable will be thoroughly clean. We wash, sanitize, and dry all our inflatables immediately after each use.
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We offer limited availability on select weekdays and holidays. Please contact us through our 'Contact Us' form on our website or give us a call for more information.
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Yes, we do!
We offer fringe, vinyl stickers, and balloons as add-ons to enhance your inflatable rental.
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Yes, we do!
Customers are welcome to add their own decor to our inflatables or hire outside vendors, provided they adhere to our decor guidelines.
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Our inflatables are a bit smaller than traditional bouncers. So please be aware of that when booking!
Minis: 8’ wide x 8’ deep x 8.86” tall.
Adsyon, Boujee Beige & Pretty in Pink: 13’ wide x 10’ deep x 12’6” tall.
Onyx, Sunburst, & Mint: 13’ wide x 15’ deep x 12’6” tall.
Combos: 15’ wide x 15’ deep x 12’6” tall.
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Light scattered showers will not damage our inflatables, so we encourage clients not to cancel due to light rain. However, for safety, inflatables must be turned off if wind speeds exceed 20 mph—no exceptions.
We closely monitor weather conditions leading up to your event. If we determine that weather conditions are unsafe for setup, we reserve the right to cancel the delivery.
In such cases, your non-refundable deposit can be rescheduled one time as a courtesy. If you have paid in full, the amount will be transferred to store credit, which can be applied toward any future event.
If you choose to cancel on the day of your event due to rain or wind speeds exceeding 20 mph, the deposit will be forfeited, and the full rental fee will be charged.
Kindly review our rescheduling and cancellation policy.
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Yes, thank you for asking! Modern bounce houses require extra care to ensure their beauty and safety for all guests.
To protect the integrity of our rentals, we do not allow shoes, food, drinks, face paint, confetti, silly string, sticky hands, gender reveal powder, markers, pens, crayons, paint, or pets on the bounce house or other rentals. These items can cause damage such as rips, pops, or stains. Any damage beyond typical wear and tear will result in additional fees for cleaning, repairs, or replacement.
We also do not set up at events where face paint is used. Face paint, even washable, can permanently stain the inflatables. If any face paint is found on the rental, the client will be held responsible for cleaning or replacement costs.
Adult supervision is required at all times during use.